Commission Policy | CPS 06-2021, Change 1 | Guidelines for North Carolina NCWorks Career Center Code of Conduct Violations

To provide Local Area Workforce Development Boards (WDBs) with guidance and procedures for NCWorks Career Center staff to follow regarding customer behaviors that violate the NCWorks Career Center Code of Conduct and for the suspension and banishment of customers from NCWorks Career Centers.

This change to CPS 06-2021 provides the inclusion of processes for NCPause violations, updates the email addresses for the State Monitor Advocate, Ombudsman, and Customer Call Center, provides clarification on staff discretion, includes minor edits to the letter templates, and rescinds CPS 06-2021.