The Division of Employment Security’s (DES) Assistant Secretary, Dale Folwell, announced that the Division will merge two units to provide more accuracy, timeliness and quality to all aspects of the Division. DES, a division of the N.C. Department of Commerce, will merge Quality Control with Internal Audit effective immediately.
“This move will enhance internal accountability and oversight,” said Folwell. “It will not add positions, but will increase our accuracy and consistency to benefit our customers.”
Internal Audit will oversee Quality Control, which reviews several areas in the Unemployment Insurance process. The U.S. Department of Labor (USDOL) and DES staff uses this department as the diagnostic tool to identify errors and find solutions to these problems.
“As related to other states, USDOL has ranked North Carolina as nearly last in the quality and timeliness of our core performance measures for decades,” said Folwell. “Having our Internal Audit unit reorganize our approach to quality assurance will place more emphasis on correcting the causes for this condition and, as a result, should greatly improve our ranking.
“Over the last six months, I have witnessed positive results from our audit department, and I look forward to working with them to find other solutions.”